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Evidence Guide: TLIP4001 - Develop plans to meet customer and organisation needs

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIP4001 - Develop plans to meet customer and organisation needs

What evidence can you provide to prove your understanding of each of the following citeria?

Contribute to strategic planning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribution is made to shared vision and values of the organisation by assisting with examining future opportunities and directions and their use in shaping business goals and objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribution is made to strategic planning by assisting with investigating the business environment of the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse market needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer needs are researched and outcomes are analysed and interpreted to establish business options and opportunities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Opportunities are identified for product and service enhancement through an analysis of existing and potential market opportunities and the development of strategies to strengthen the workplace market focus in suitable directions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to business documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contributions are made to preparing organisational business plans/budgets

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

All workplace insurance needs are identified and suitable cover is taken out

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate with other members of the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Outcomes of planning process are communicated to appropriate persons in the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback mechanisms are used to ensure continuous improvement of planning processes and outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Contribute to strategic planning

1.1

Contribution is made to shared vision and values of the organisation by assisting with examining future opportunities and directions and their use in shaping business goals and objectives

1.2

Contribution is made to strategic planning by assisting with investigating the business environment of the organisation

2

Analyse market needs

2.1

Customer needs are researched and outcomes are analysed and interpreted to establish business options and opportunities

2.2

Opportunities are identified for product and service enhancement through an analysis of existing and potential market opportunities and the development of strategies to strengthen the workplace market focus in suitable directions

3

Contribute to business documentation

3.1

Contributions are made to preparing organisational business plans/budgets

3.2

All workplace insurance needs are identified and suitable cover is taken out

4

Communicate with other members of the organisation

4.1

Outcomes of planning process are communicated to appropriate persons in the organisation

4.2

Feedback mechanisms are used to ensure continuous improvement of planning processes and outcomes

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Contribute to strategic planning

1.1

Contribution is made to shared vision and values of the organisation by assisting with examining future opportunities and directions and their use in shaping business goals and objectives

1.2

Contribution is made to strategic planning by assisting with investigating the business environment of the organisation

2

Analyse market needs

2.1

Customer needs are researched and outcomes are analysed and interpreted to establish business options and opportunities

2.2

Opportunities are identified for product and service enhancement through an analysis of existing and potential market opportunities and the development of strategies to strengthen the workplace market focus in suitable directions

3

Contribute to business documentation

3.1

Contributions are made to preparing organisational business plans/budgets

3.2

All workplace insurance needs are identified and suitable cover is taken out

4

Communicate with other members of the organisation

4.1

Outcomes of planning process are communicated to appropriate persons in the organisation

4.2

Feedback mechanisms are used to ensure continuous improvement of planning processes and outcomes

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures

communicating and negotiating effectively with others when developing plans to meet customer and organisation needs

completing relevant documentation

implementing contingency plans

modifying activities depending on operational contingencies, risk situations and environments

monitoring and prioritising work activities in terms of planned schedule

reading, interpreting and following relevant instructions, procedures, information and signs

reporting and/or rectifying identified problems that may arise, in accordance with regulatory requirements and workplace procedures

selecting and appropriately applying technology, information systems and procedures to complete workplace tasks

surveying and assessing customer and organisation requirements

working collaboratively with others when developing plans to meet customer and organisation needs

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

focus of operation of business planning systems and resources

insurance requirements relevant to business operations

relevant regulatory and code requirements

relevant workplace business management policies and practices, including requirements for maintaining security and confidentiality

resource availability including the processing capacity of equipment and software systems for planning activities

typical problems that can occur when developing plans to meet customer and organisation needs, and related appropriate action that can be taken

workplace protocols and procedures for developing plans to meet customer and organisation needs, including strategic planning, tactical planning and quality improvement of services/operations/products.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.